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    RETURN & REFUND POLICY

    RETURN & REFUND POLICY

    We are confident you will love your Mai Desiree jewelry pieces! But for whatever reason if it doesn’t work out for you, we understand!

    We offer a 30-day return policy. There will be a small shipping & processing fee of $4.95 for all domestic returns! For international Returns, there will be a shipping & processing fee of $14.95

    To start a return, please contact us at support@maidesiree.com quoting "RETURN" and your order number in the subject line.

    We will then send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Return requests must be made within 21 days from receipt of delivery and the item must be returned within 30 days from receipt of delivery.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

    We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.

    Once your item has been processed we will immediately issue the refund minus the return shipping fee. For domestic (U.S) orders a $4.95 fee will be deducted from your refund for shipping and processing For international orders a $14.95 fee will be deducted from your refund for shipping and processing.

    REFUNDS

    Refunds will be issued immediately after the return has been approved.

    Please allow 3-5 business days for your refund to show. It can take some time for your bank or credit card company to process and post the refund too.

    You can always contact us for any return questions at support@maidesiree.com.

    ISSUES WITH MY ORDER

     Please contact us immediately at support@maidesiree.com if the item is faulty or if you received the wrong item so that we can evaluate the issue and make it right for you immediately!

    Just contact us within 21 days of receipt and we will happily send you a replacement or store credit. We will cover all shipping costs!

    NON-RETURNABLE ITEMS

    We cannot accept returns on sale items or gift cards.

    EXCHANGES

    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

     

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